Frequently Asked Questions
Q: What are your fees for cleaning?
A: Our rate for regular standard cleaning is $31.50/hour. The occasional pre-move/post-move, spring/fall intensive cleaning is $37/hour. Rate per hour is for one staff cleaning. If you are not already set up with green cleaning products in your home or office, check out our start-up product packages, or for just a few items, our product price list. If you prefer to buy from your local supplier, here is a list of some local retailers in Toronto.
Q: Do you send in a team or one person?
A: Earth Concerns typically sends one or two people into your home depending on the schedule. More staff may be needed for intensive work.
Q: What about staff turnover?
A: Turnover does happen. Over the years, Earth Concerns has focused on a positive work environment to limit turnover and we are getting results. But turnover doesn’t always happen for bad reasons. We celebrate staff who move onto better opportunities or complete school and enter into a new career option. Sometimes staff choose to visit family for extended periods because they have worked long and hard to save up for it. You are always informed of any changes ahead of time.
Q: Can I book a slot of time instead of a the standard clean?
A: Yes. You can have a Time Cap set along with a priority list. But be aware that our minimum is 3 hours. Minimums are set to compensate staff for travel time between jobs.
Q: What if I want the service every three weeks?
A: It is not possible to schedule staff every three weeks since all staff have a biweekly rotating schedule. You can book, weekly, biweekly, every four weeks (our version of monthly) or occasionally.
Q: How do I give feedback on the clean?
A: The office will follow up your first clean with a feedback call or email. However you are welcome to provide feedback to the office by phone or email at any time. For simple directions you’d like to pass on to staff, you may communicate with staff directly or with a note. Feedback that goes through the office, can be added to the job-note for your home.
Q: But will I be happy with the service?
A: You will determine whether our service meets your needs. You can always tweak the clean according to your preferences. Feedback helps us understand you as a client. Although all clients expect a thorough cleaning, some have preference for more time taken for details and others prefer a faster clean that hits key areas. Sometimes client preferences change with life changes over the years.
Q: What if I have negative feedback?
A: Our office is open to your feedback in order to address areas that need improvement. If staff cleaning show a blind spot, we can address the area of concern with staff. If your concerns are greater than one item missed or done poorly, we will offer to send in another staff to correct the problem for you. When required and if we know within 24 hours, we can have staff come in and redo areas not done well.
Q: What about my baby nap times?
A: We can try to accommodate nap times but may be limited in what we have to offer based on a complex schedule. With the bad track record of the TTC having delays, a tight schedule may not always work out. We train staff to be sensitive to the needs of the home (cause nap time doesn’t always happen when you expect) and follow client or nanny directives. By starting in one area and working in others later, nap time can be worked around.