Client Satisfaction

Best Quality Eco-friendly Cleaning
Our goal is to satisfy our customers and provide the best eco-friendly cleaning service for your condo, apartment, and home in downtown Toronto. Our staff will do the best possible job they can in the time they have available. Since the condition of each home varies, it is possible that they may not be able to complete the job in the time available. If you choose not to book additional time, staff will do the best job they can in the time available. Work that is not completed due to the time restraints of the booking, extra job requests, fine details, or buildup, will require an additional booking according to staff availability.

If the work done is not to your satisfaction, please call us within 24 hours. We can schedule staff to come in and redo work if needed (at no additional cost to you). Scheduling is dependent on access to the site. Requests received by our office after 24 hours will be incorporated into your next cleaning.

The Job-note
The office produces a job-note for your home which is based on your preferences for your home beyond standard expectation. Some clients prefer staff to work with a priority list and a set time frame. The job-note is a guideline for staff on your home along with any special requests or details. The job-note also serves to provide cautions about your home, pet instructions, and pet peeves.

Feedback
Your feedback allows us to fine tune the clean. Staff rely on feedback to keep in touch with the client’s expectation. The office relies on feedback to strengthen our service. Do you have different priorities than the standard clean or do you want more time spent in one area than another? Do you have a custom cleaning requests? Staff appreciate your feedback and knowing you are happy with their work. Staff take pride in providing the best quality eco-friendly cleaning.