The survey is designed to establish trust between client and company. The survey provides an opportunity for full discussion of job expectation, security and establishes an accurate price quote. Information from the survey is passed onto staff to provide an accurate job guideline. We make a commitment to staff to survey all sites before they enter the job-site.

The survey is one aspect of security and safety provided for staff. Surveys last about 20 minutes and involve a quick run through the home and a discussion of details like security arrangements, products available, custom cleaning requests, scheduling, etc.

Surveys can be booked through the office. Placement of staff and scheduling is always dependent on availability of staff and fair notice during busy seasons.

Evaluation

Don't let any company tell you that complaints never happen unless they are cleaning with robots. A company that claims "no complaints" is not taking client feedback seriously. Part of good management is feedback both good and bad. All feedback is presented to staff. Staff rely on feedback to keep in touch with the client's expectation. The office relies on feedback to strengthen our service.

The first evaluation is a phone call two days after your first clean. This is an opportunity to fine-tune the clean. Was an important area missed or done different than you would like? Did you think of a custom cleaning request? Do you want staff to focus one area more and another less the next clean?

Clients often leave notes to mention a job well done, a missed item (the garbage on the 3rd floor), a change in expectation (don't clean the middle bedroom), a special request (clean the glass in the front storm doors). As soon as you notice an item not done as expected, inform staff.

Formal evaluations are done 2-3 times per year and involve client participation. All clients participating are eligible for a draw. In the past, the prize has been spring and fall cleaning credits.